Showing posts with label veterans. Show all posts
Showing posts with label veterans. Show all posts

Tuesday, September 1, 2026

If I Die…

If I die on December 28, 2099, I will be 128 years old. There is never enough arrogance to assume my life will span a third century. Today, such an age is beyond our comprehension. When we prepare to step into the 22nd century, that number will be commonplace, though slightly below the expected lifespan for humans who choose to accept genetic integration with nanoscale robotics. My wife will always joke about how I was practically first in line for the DNA origami phase 2 clinical trial, one of two emerging treatments for neurological disorders at the time. The other will be abruptly canceled after six reported deaths mere days before my first scheduled treatment. I remain committed, however; I have no other choice.

Hours before my death, cameras record a final interview. The documentary, For Them, He Never Stopped… Never Quit…, airs less than two months later. Completed almost four years prior, I refuse multiple requests to release the film.

“People are dying to hear the story, KB,” the director says time and again.

“It’s not my whole story. Not yet.”

Eventually, they stopped pressing the issue. What happens during the final week validates my stubborn refusal. Millie takes two Oscars home.

***

If I die on December 28, 2071, the irony of any final symmetry in my life will be fodder for comedic stories throughout my memorial celebration. “He did not want any tribute” is the exact reason my friends and family gather; that, and to joke how now they can get a word in edgewise. A printout of my “Do Hard Things” list will sit beside my urn of ashes, triggers to fuel high-spirited stories throughout the night:

  • Complete 50 Garage Dayz Rides: my friends find my rhetoric most entertaining, the way I constantly referred to it as “At Least 50 Garage Dayz,” doubling up my ride on more than a few months.
  • Walk Across The US: although I’ve planned the event for over three years, everyone still calls it my “Forrest Gump moment,” when, one morning of my vacation, I wake up and just start walking the Lincoln Highway Corridor.
  • The Last Child: I refuse recognition, deferring accolades to my co-author, when the subplot of my first bestseller becomes the unofficial designation of NASA’s Panspermia Program.

***

If I die on May 21, 2042, I will have lived 25,712 days. Stephen Byrne, my grandfather, died one day shy of that age, on October 25, 1972. Always fixated on numbers and dates, I have embraced that target ever since my brother, Tom, passed away in 2021. Rolling the clock further back to 1988, my dad’s suicide at 43 years and 79 days will leave an exposed nerve that only partially healed when I turned 43 and 80. I remain in fear until February 7, 2027. Countless “random” dates and numbers, connected only in my mind, will continue to haunt me for my entire life. If I approach 29,969 (Stephen, Sr.), all I envision will be 30k, continuing my pursuit of milestones.

***

If I died on October 26, 1999, none of this would ever have the opportunity to take shape. My suicide would have been a momentary moment of sorrow for most people who knew me, devastating to a small handful. The section of H-1 on Oahu, where I considered careening my car over the ledge, would have a beautiful Yellow Hibiscus display placed at the curve. The yellow blossoms would wither and brown in a day; Never Stop… Never Quit… would never exist, nor would anyone be there to mandate the addition of “for them.”

Join the Conversation
Suicide Prevention Month reminds us that talking about suicide isn’t harmful — silence is. One honest conversation can be a turning point in someone’s life.

https://www.nami.org/stay-connected/events/awareness-events/suicide-prevention-month/

Because it is a fight.

The fight is not over and it won’t be over until a cure is found.

It will never stop…nor will we

It will never quit…nor will we

This is why we fight for them!

 

Never Stop… Never Quit…®

Follow, Shop, or Donate Today: https://NeverStopNeverQuit.com

 

Monday, June 1, 2026

Promoting Awareness


The mission of NEVER STOP NEVER QUIT is to raise funds, support treatment, and promote awareness in the fight against multiple sclerosis.

For about 2 months each year, I focus my sights on fundraising. It is a necessary tenet for the next part of my mission: supporting treatment, both disease-modifying and rehabilitative therapies. Treatments will save lives; money is needed to develop and enhance treatments. Both remain essential, but they are no longer forces that pull me from my bed and drive every action I take. Promoting awareness is my strategic communication volley, designed to shift behaviors, educate the public, and inspire action.

This past September, I began flooding my social media with clips and pictures documenting my life battling the debilitating effects of multiple sclerosis. I scold myself with words like Boring, Irrelevant, Embarrassing, and Repetitive, as I question the need to share every dirty little secret. In the past, others used those same words to challenge my need to post such details. “You don’t need to share all your issues,” they’d say. “Some things should remain private.”

Those Dirty Little Secrets Are Shifting Behaviors

The thought that airing my dirty multiple sclerosis laundry would be embarrassing or unpleasant is exactly why I need to continue. The disease inflicts its barrage of symptoms upon each person in a unique way, but most individual symptoms are common across the entire MS community.

When I talk in graphic detail about some of my bladder problems, a few viewers get it. There is an instant connection. My words soften the loneliness and isolation of MS by changing “no one understands…” to “yeah, I’m right there with you….” I received a direct message a week after one of my posts: “I got an orange urine bottle just like yours. It is a lifesaver!” That one made me smile. I’m okay with public embarrassment to reach those few.

Stories of times I fell into despair span my years of sharing. When my life centered on three things (work, alcohol, and fighting suicidal ideation), I was often alone. I didn’t know how to search for others fighting the same challenges and trying to find peace. Things should be different… If my posts make it through to your social media feed, you don’t need to find that needle in a haystack: someone who was/is going through similar challenges. I will share my flaws, my scars, not because I am proud of them. I do not think it is normal, but I know it is common. Like an alcoholic who has remained sober for 4094 days, my story is one of hope for a man who will never find his cure, but who will make every day matter!

Like the disease itself, my disclosures are a shotgun blast of sporadic prompts. I post messages about my bowel and bladder issues. Pictures I share include horrific cuts and scalding burns from accidents around the household. My disfigured body becomes the embodiment of “these are the debilitating effects of multiple sclerosis.” No person should feel isolated or ashamed because of their unique issues. My messages reinforce that sentiment.

Personal Disclosure Educates the Public

To the viewers outside of our MS community, I will not attempt to ease your comfort level regarding the disease. In absolutely no way is multiple sclerosis normal. It is an uncaring, draining shit show that never yields on its threats to destroy the lives of those inflicted and everyone around them. I am not trying to normalize MS but rather humanize those fighting the disease.

Here’s a recent example. Rather than focusing on the scientific aspects of disease progression and treatments (I leave that to the experts), I shared the elation of my “Easy Day” when I got to sit in the hospital for six hours with a needle in my arm. It was easy because I did not have another anaphylactic reaction or develop a staph infection again. I was not hospitalized for meningitis, suffered severe intestinal distress, or planned to spend the next three days bouncing off the walls, coming down from Solu-Medrol. I returned to my normal day of living, living as a regular person who suffers from a debilitating disease.

I don’t look for pity, but I will never pretend that nothing is wrong. When you look at my videos, when you check out my pictures on my blog posts, please remember that the nightmares of my experiences are not normal. They are the horrific result of my disease. They do not define me as a human, father, son, brother, family member, friend, loved one, author, nonprofit activist, or random blogger of offbeat videos and pictures. My actions drive those claims.

Inspiration: The Goal That Brings Us Back to the Start

My first reaction was to strip away the selfish reasons for sharing my stories. In retrospect, I realized how the therapeutic value I receive by unleashing my burdens is a textbook example of Supporting Treatment. Benefits from my self-care are an equal part of my media journey. A good day at the gym leads to a motivational video post or cartoon meme. Gratitude, thanks, and celebrations are common themes in my fight against the debilitating effects of multiple sclerosis. Every post I share about my monthly Garage Dayz 100-mile ride is a thin layer of pain and struggle, overshadowed by motivation, endurance, and celebration. Inspiration through example.

Mental and emotional therapies are essential components of the treatments needed to fight MS. Inspiring posts about my own successes have the chance to help others in their search for stability. I vow to make myself available to aid and assist; others often take me up on that offer. I will always be there for your fight.

As a PoNS Device® ambassador, I documented my treatment journey. Insurance would not cover the treatment, nor did the Department of Veterans Affairs authorize it, so I paid out of my own pocket. Gains from my use of the device, in coordination with intensive rehabilitation, became evident throughout the 14-week protocol. Promoting awareness of my success helped advance this therapy. Video journals and my testimonial are now part of Bioness Medical marketing (Witness Captain Byrne’s Progress Before and After PoNS Therapy). Approval of device access for veterans is an accomplishment I am proud to have helped secure.

Physical Therapies – Disease Modifying Therapies – Mental and Emotional Therapies

My messages support treatments, as well as the need for an individual’s cautious, well-informed approach. Benefits, side effects, and the all-too-familiar “It did nothing for me” are stressed throughout my incessant sharing.

Necesse est facere sumptum, qui quaerit lucrum (Wikiquote)

I love my high school Latin!

Written around 210 BC, by the Roman playwright Titus Maccius Plautus, the general translation is “It takes money to make money.”

Let me expand on that…

It takes money to support treatment. It takes money to develop and advance new treatments.

Promoting awareness provides education and inspiration that help shift behaviors and support treatment. I live in that sentiment every day of my life. Sometime around the end of September, I will launch my 2026 campaign to raise money in support of our fight. The funny part is that it is often the most visible part of my direct interaction with our supporters. My videos are nothing more than me screaming into an iPhone; my words and images constructed in solitude. The void of social media is my confidant. My darkest years, greatest embarrassments, and biggest achievements are sent to everyone, yet no one in particular. I tried to make my fundraising messages personal, emphasizing the connection I share with each individual.

Since 2003, my efforts to promote awareness by shifting behaviors, educating the public, and inspiring action have helped raise $902,044.82.

Until late September comes, my blogs, quips, videos, and means are the reminder that I will never stop and I will never quit.

Because it is a fight.

The fight is not over and it won’t be over until a cure is found.

It will never stop…nor will we

It will never quit…nor will we

This is why we fight for them!

 

Never Stop… Never Quit…®

Follow, Shop, or Donate Today: https://NeverStopNeverQuit.com



 

Saturday, November 4, 2023

What I Learned at My 30th College Reunion

I’ve been back before. I never attended with the thought, Is this my last visit to West Point?

October 11, 2023

Months of uneasiness preceded my trip. Psychological juggernauts in the shape of mounting health issues battled the resurgence of past demons over the right to take the lead in the domination of my senses. At times, it had been unbearable.

When I returned home three days ago, I had one objective: Live Like There’s No Tomorrow.

My fondness for this cliché isn't as uncivilized as you might assume, despite my poor wording. Starting my article by explaining what I mean would make for a dull story. If Aesop had begun his fable with its moral message, would children read “The Frogs Who Wished for a King” with the same curiosity? Of course not, but his woven storyline proved it was wise to ensure you can better your condition before you seek to change it.

October 6

I sat in the Cadet Chapel as we memorialized 21 classmates who have seen their final tomorrow. War, illnesses, accidents, and suicides are some reasons they left us far too early. One by one, their names echoed throughout Gothic architecture as classmates called role for our brothers and sister. My mind wandered the way it does every time death joins a conversation. I wondered what occupied their thoughts and what they did the day before, suddenly, there was no more tomorrow. I wondered about the unbearable anguish of those who knew there would be no more tomorrow. What would be different if those 21 souls had the chance to do it over again? Would we still have mourned 21 classmates? Twenty? Nineteen, fourteen, or four? How different would our world be if all 21 tragedies instead celebrated their next tomorrow, tomorrow?

There Is No Tomorrow for Me

Fifty-one trips around the sun have mellowed my temperament. I’m no longer arrogant enough to assume I have the right to speak on behalf of everyone, so I added the caveat “for me.”

At some point, I will face my end. That may happen later today or sometime far in the future. Regardless, one tomorrow will never come. Until then, there will be many lasts for me.

When I climbed out of my Apache helicopter on Thursday, September 2, 1999, I never considered the possibility that I was standing in the doorway of the last tomorrow for my aviation career. If I knew, what would I have done differently? When I shared “Little Dreamer,” my reflection on the last day I ran faster than Rogue, there was still a glimmer of hope that medicine, determination, and miracles would combine to give my legs the advantage tomorrow. Tomorrow never came. Now, I pray it never does because it would mean my daughter had grown slower and weaker than her broken-down father.

My heart does not mourn the loss of those tomorrows the way my classmates mourned our fallen. They cried and embraced the families of the dead. They embraced each other, imagining once-unimaginable sacrifices if those efforts would bring their friend back. They sat in silence. Then they sang! Cherished hymns from our cadet days did not just mourn 21 lives ripped from our ranks. Ageless chorals reinforced and celebrated collective bonds we will always share. Tears would come again later that day, then the next, and the next, but those sickly sobs paled compared to the bellyaching festivities brought on by every story pulled from the past. We are alumni, even worse, middle-aged old grads of the Long Gray Line. That title mandates plenty of griping about changes from “The way it was,” the weather, and the fact that our Army football team cannot get out of its own way (until today, when our 2-6 team took on #17 ranked, 8-0 Air Force, and won 20-3). Those moments were also short, as more ghostly memories about the way it was pulled another round of tears, stories, and even louder bursts of hilarity. Forever tethered to the past, their somber embraces turned to joyful hugs, and finally tearful goodbyes with promises to do this again tomorrow…

For me, loss remains in my thoughts like a once-bountiful stew left to simmer unattended on the stovetop. The water, red wine, and beef broth have long since evaporated, their remnants burnt into the once-immaculate Dutch oven. Blackened ingredients no longer resemble the savory chunks of beef, radiant vegetables, and subtle wedges of potato from when they started. Pleasant rosemary, thyme, paprika, and marjoram aromas are replaced by the stink of burnt promises of what was to come. Every memory I have of my time in the Apache has that stink because I left while my career was still simmering, never savored.

I struggled with the next line in my story. “What different steps would I have taken if I knew there would be no more tomorrow in my aviation career?” It no longer feels like a valid question. Tomorrow never occurred. It never will. Empty memories reserved for the never-realized days after tomorrow occupy far too much real estate in my mind, leaving nothing but scraps of storage space for the true history that I never mourn losing. It is a senseless paradox. Trying to understand the logic would drive me to mania faster than the pattern of derangement I followed for 24 years.

There is only one path. My classmates showed me the way.

October 23

Tomorrow is here. The sun is still hiding somewhere over the Midwest, but I popped out from under my covers to kick off the new day and run (figuratively) to my computer. I thought about my aviation career, using it as nothing more than a token symbol of countless things taken from me, not lost, because of my MS. A genuine tear of sorrow pooled in the corner of my eye; my chest heaved as I tried to take a breath. Seconds before my body collapsed from grief and regret, forgotten memories crashed into my mind and flooded it with laughter, excitement, and stimulation. A smile splashed on my face just as I looked out and watched my back deck come into view under first light. Tears may come again later today, or the next, but the heartache won’t be the same. I don’t know how to describe the difference between mourning something lost versus languishing over a tomorrow never had, but the adjustment is life-changing.

Today was here. Regardless of what expired after yesterday, last year, or on September 2, 1999, there was still a tomorrow for me. I can’t run anymore, but I can walk. When Rogue came home from school, we took an impromptu stroll through the neighborhood as she caught me up on the frenzied life of a 13-year-old who holds a passion for everything she encounters. When the day comes that I can no longer do that…I will deal with that insurmountable obstacle when it crashes on top of me tomorrow.

Live Before Tomorrow Comes

Live like there’s no tomorrow for me means nothing more than enjoying my time because, unlike the man I was on September 2, 1999, life blessed me with the knowledge that there is no tomorrow for me. My MS will continue to progress, continue to chip away at my body, and continue to take what I have today. Use It or Lose It downplays the undeniable. I’m at the point where I can track measurable loss over small increments of time. Those intervals are becoming shorter and shorter. Capabilities, God’s gifts, talents, honed crafts, or essential functions–nothing is protected. Everything lies in the destructive path of multiple sclerosis.

When I lose more tomorrow, memories won’t rot in my mind. They will remain spirited, sprouting wings and flying through my stories with breathtaking tales of how I used those capabilities to their fullest extent before my MS stripped me of their companionship. When we go for a walk, my daughter will ask me, “Daddy, why are those cartoon birds singing and fluttering all around?”

“Memories, darling. They’re making memories.”

I will suck every bit of juice from my limbs before MS claims them. And when it does, I’ll remember what my classmates taught me: cry, embrace those close, sit in silence, then sing before sharing ruckus tales about what I did before I couldn’t do it anymore. I will tell stories that make you want to laugh at me, cry with me, and celebrate everything I can still do until another tomorrow comes. When Rogue goes to high school next year, then college, then everywhere, I’ll tell stories of “back in the day” when I had to do all that plus a hundred things more (let’s call that my creative nonfiction). And every time her legend travels beyond anything I ever dreamed possible, which happens quite a bit already, I will be there to praise the amazing person she is today and blossoms into tomorrow.

Tomorrow Is Only the Next Day, The Next Day Is Not Tomorrow

English is a beautiful language. Thanks to Germanic tribe conquests of England over 1,500 years ago, the influence of romance languages, and various other tongues across Europe, Africa, and Asia, I can rewrite my fears to dismiss the anxiety they create. Inevitable becomes a faraway journey instead of an immediate terminus. Tomorrow never comes. I can play my silly game and live in “the day before…” like an infinite loop until the harsh realities displace my childish wordplay.

Disease-modifying therapies show statistical effectiveness in slowing the progression of multiple sclerosis. After years on the therapeutic merry-go-round, Rituxan became my stable option in October 2016. Was it working? Would my tomorrows be worse today without those semiannual infusions? Probably. My journey with Rituxan came to an end by way of my last MRI scan. Fancy terms like “T2 signal hyperintensity” and “white matter” provide a bit of holiday spirit to my exam (think “lit up like a fucking Christmas tree”). Extra effort was added, describing the white matter foci involving the supra and infratentorial brain and the supratentorial brain lesions predominantly within the sub and juxtacortical distribution, intended to test either my subpar anatomy education or my exemplary Google search skills.

The VA gave me electronic access to those test reports along with a healthy serving of time to think about any possible directions my life was going—five and a half weeks passed before the chance to talk with my neurologist.

[You are now at the point where I paused my story, standing face-to-face with those health issues and past demons. I could not craft the climax of my manifesto with no idea what course of action I would take in 2024. Pray for the best, expect the worst, be prepared for both.]

Unfortunately, my smile and sarcastic demeanor, easing distress with entertaining tales from back in the day, don’t do shit against the uninterrupted advance of my multiple sclerosis. Tears and hugs no longer lessen the burden of those MS demons draped over my shoulders. With secondary progressive multiple sclerosis, they continue to grow, searing pain throughout my body 24 hours a day. Violent swells, unpredicted aggravation of my existing symptoms, often magnify their onslaught. New Activity is rare, but that’s what those bright hotspots on my MRI represent. What function passes through the particular nerve endings butted up against these lesions? How long before the ability they carry degrades? What will I lose tomorrow?

After writing five paragraphs about heartbreaking injuries and illnesses my classmates have experienced, their physical loss and psychological torture, I deleted the stories. It’s not my place to corrupt breathtaking experiences with my creative nonfiction. The tiny fraction of struggles they shared pale compared to the hardships they endured, yet they have one word in common: FIGHT.

Had Aesop been a member of West Point’s Class of 1993, he would have crafted a fable of Tóra, who cries, hugs, laughs, and sings in the face of insurmountable tragedy. The shrinking rabbit entertained others with captivating stories and antics that enchanted their plantation on the west bank of a mighty river. Tóra insisted, “You simply must hear my words before tomorrow comes, and I can speak them no longer.” Music and song helped Tóra bring his anecdotes to life, distracting his friends from the vicious battles he fought. Tóra grew smaller and smaller every day, but nobody noticed; the rabbit became a towering warrior who entertained the other creatures and inspired them to join in on the merriment. When Tóra finally became a rabbit so tiny that no one could see, they cried and hugged. That was when they realized he filled the plantation with laughter and song for his voice was still loud. No matter how small he was, Tóra would still be there tomorrow.

Unfortunately, I’m not that creative. My reliance is on plainspeak.

I fight, resisting any attempts to shrink and wither away my body. I will seize the opportunity every time science develops ways to hold off tomorrow. All the while, stories will inflate my swagger larger and larger. Whenever you read my words, each time they make you want to laugh or cry, I hope you remember how my own tears spilled from the same humor and sorrow.

I was back at the VA yesterday for my long overdue discussion of those MRI results. I rejected my neurologist’s premise that the activity is insignificant–deterioration is expected–I should stay my current treatment plan. After 14 semiannual infusions of Rituxan, I pushed a transition to Ocrevus. Should that prove ineffective, we will pursue more aggressive options.

November 4

Thanks to my classmates, my wonderfully well-thought-out plan is to pretend. I promise this is not denial, the typical reaction of my irresponsible he-never-really-grew-up mentality. I won’t try to convince anyone that my secondary progressive multiple sclerosis will not progress. It’s built into the name. Nor will I lull myself into complacency that the cure to all my woes is right around the corner. That cure, that world free of MS, is coming. I will dedicate my efforts to achieving that tomorrow—I will use my creativity and energy to help raise the money needed for crazy-smart scientists to do their crazy-smart science things.

I accept the downward spiral my body is going to take tomorrow. What comforts me is the fact that it does not matter. My fight is not a losing battle; my contribution is not a sacrifice. The heartfelt pleas I express for donations in support of a cure I will never enjoy is the most selfish act I have ever committed. The moral in my baffling world of contradictions only reveals itself at the end of my story. That will not happen until tomorrow.

In the meantime, I will see everything as strong, better than it has been in a long time. That upward tick is the reason I have a lot of making up to do.

Rogue deserves a dad who does not shy away from Magical Experiences D, E, F, and G because he was brooding over his loss of Capabilities A, B, and C. Together, we will make it to Z before looping around to restart the alphabet (maybe in the Hangul or Hindi the next time).

I have shunned family and friends while crawling deeper into my self-imposed isolation. They deserve to know the value I place on their love and support. Like my classmates, gatherings will become mini-reunions where we celebrate our common bond, spanning anywhere from yesterday to December 28, 1971. Reflections over loved ones we lost along the way may bring tears and hugs, but they will quickly give way to laughter, singing, more embraces, and cherished stories from the past. Impromptu hijinks will create new stories we will gather to celebrate and share tomorrow. Be prepared for random texts asking What’cha doing this weekend? before I hop in my car or board a flight to somewhere…

Committing myself to a world of imagination, I will dive deeper into my writing. Digital pages rife with once-absurd storylines will become speculative tales of fiction and fantasy, where my readers entertain the thought, Holy shit, this could really happen. Biographical blogs about my sometimes catastrophic navigation through that river just east of the plantation will rattle your mind with the realization, Holy shit, that really happened. When your guard is down, when my stories overwhelm you with emotion, I will drop my shield and beg: “Please consider a donation in support of our fight against the devastating effects of multiple sclerosis.”

For over 34 years, I have borne witness to the greatest feats of compartmentalization imaginable. Applying the brutal force of a heavyweight knockout punch with surgical precision is the underlying standard my classmates demonstrate day in and day out. That’s what I learned at my 30th reunion.

When My Tomorrow Never Comes

When the sun rises that morning, countless others will open their eyes and welcome a new day. Snapshots of peace and anxiety will continue to flood my family, friends, and loved ones. Emotions will sprinkle their lives with hearty amounts of laughter and tears. A tiny piece of that will be my contribution to their lives. The greatest gift I can offer them is another reason to smile–another charming story to tell–one more memory to help ease any troubles they may face. Reminders of how I wasted my time would be nothing more than another burden heaped onto their shoulders, so I will live like there’s no tomorrow for me and try my best to avoid selfish acts that tarnish my daughter’s next sunrise.

I learned that strength of character from shining examples of the West Point Class of 1993, Defenders of the Free.



Please consider a donation in support of our fight against the devastating effects of multiple sclerosis.



100% of your donation will directly support our fight. We pay the cost of managing the nonprofit organization.

All donations are tax deductible to the extent allowed by law. You will receive a receipt.

Monday, October 24, 2022

Stop Putting Veterans at Risk

(veteran.com)

Fraud and identity theft are plagues raging across our country like wildfires. Unfortunately, our veteran communities are not immune. The roughly 18 million Americans who served in the US Armed Forces[1] were the source of more than 110,000 fraud complaints, including 44,039 imposter scams that reportedly cost them over $103 million in 2021.[2] In addition, Military.com reports, “Veterans are more than twice as likely to have their identities stolen than American civilians.”[3]

The Department of Veterans Affairs has undertaken a number of efforts to help veterans protect their identity, determine if their identity has been stolen, and report fraud and identity theft cases when they are victims. You can find more information about their initiatives at www.va.gov/identitytheft.

If you suspect that you may be the victim of fraud or identity theft, you can call the VA Veteran Identity Theft Helpline at 1-855-578-5492. Their hours of operation are Monday-Friday, 8:00 a.m. – 8:00 p.m., ET.

TRICARE also provides information on how to spot and report fraud and abuse: www.tricare.mil/ContactUs/ReportFraudAbuse.

I sincerely appreciate everything the VA and TRICARE are doing to safeguard our veteran communities. But regrettably, both networks regularly endanger those same veterans because of unsafe practices. This must stop right away.

Note: the examples I share are my personal experiences. They are not, however, isolated incidents. These practices and problems are widespread in our Veterans Health Administration and TRICARE networks.

“If you are ever contacted by phone or email, don’t share any personal information and report the incident to your contractor immediately.”

I received a call the other day on my cellphone. The caller ID read TOLL-FREE NUMBER. In the past, I would let a call like that go straight to voicemail. Spam calls appear as TOLL-FREE NUMBER. Do you know who else calls with that ID? The VA hospital and TRICARE network. Missing calls and playing voicemail ping-pong with the VA are painful experiences. Since I have so many appointments with my providers, I am now in the habit of picking up on those annoying spam callers.

This call was from TriWest, the Western US provider of TRICARE health services. They needed to talk to me about urgent medical information for Kevin Byrne.

My first response was the obvious choice: “What kind of urgent medical information do you need to review with Kevin Byrne?”

But before answering my question, they needed to confirm some information. The contact asked me to provide my full name, date of birth, and the last four of my Social Security Number.

I apologized, saying, “I don’t give information to random callers from unknown toll-free numbers.” I refused to provide any of my personal information, despite aggressive demands from the caller that I do. Instead, I called a known TriWest contact number, where I bounced along through several people until someone could pull up this “urgent” information. They were trying to schedule a routine test, even though I had already scheduled the appointment weeks prior. The call was unnecessary, and it most certainly was not urgent.

My response was not what every veteran would do, nor was it the reaction my TriWest caller expected. The normal and expected response is to provide all requested personal information in a less than confidential format.

We are grooming our veterans to hand over confidential personal information for no other reason than because someone calls and says they are official.

The FCC provides valuable information on their webpage, “Consumer Tips to Stop Unwanted Robocalls and Avoid Phone Scams.” Included on this list are recommendations for responding to scammers that fit the profile of the call I received (I leave it to readers to decide if they have had similar experiences in their regions).

  • Don’t answer calls from unknown numbers. If you answer such a call, hang up immediately.
  • You may not be able to tell right away if an incoming call is spoofed. Be aware: Caller ID showing a “local” number does not necessarily mean it is a local caller.
  • Do not respond to any questions, especially those that can be answered with “Yes.”
  • Never give out personal information such as account numbers, Social Security numbers, mother’s maiden names, passwords or other identifying information in response to unexpected calls or if you are at all suspicious.
  • If you get an inquiry from someone who says they represent a company or a government agency, hang up and call the phone number on your account statement, in the phone book, or on the company’s or government agency’s website to verify the authenticity of the request. You will usually get a written statement in the mail before you get a phone call from a legitimate source, particularly if the caller is asking for a payment.
  • Use caution if you are being pressured for information immediately.

Make No Mistake: scam callers will target individuals by using fake credentials and pressuring statements such as, for example, that they are calling from the VA or TriWest and need to talk to you about urgent medical information.

Our trusted providers set a dangerous expectation for our veterans on handling personal identifying information. Some may resist the pressure, though, in the past, I admittedly have shared information more freely than I should have. Others, especially our most vulnerable, can be lured into dangerous habits. We are grooming our veterans to be top targets for individualized scam calls.

Maybe your reaction is, “I don’t have that problem. I just go straight to the VA for everything in-person.” I used to think that way when I was a (relatively) healthy disabled veteran…

“The mission of VA Privacy Service is to preserve and protect the personally identifiable information (PII) of Veterans, their beneficiaries, and VA employees by promoting a culture of privacy awareness and maintaining the trust of those we serve.”

Over the last two and half years, Covid-19 has led to many changes in our world. One noticeable difference at my VA hospital is the large space between healthcare administrative staff and veterans. That’s a good thing, as it keeps us a little safer in this strange new world.

Sadly, here’s a typical conversation for me, the staff member, and anyone else within 20 feet:

“Good Morning. I’m checking in for my 9:30 appointment.”

“Last name.”

I give it.

“Last four.”

I give it.

“Can you confirm your date of birth?”

I confirm it.

“Can you confirm your address?”

I confirm it.

Suppose one person sits in the waiting area of 20, 30, or more veterans. How much confidential information can they collect because the VA is having us shout across barriers in public? I will not try that experiment, and I don’t recommend anyone else take matters into their own hands to see how much PII they can collect.

The National Institutes of Health (NIH) notes the vulnerability of our veteran community increases due to “the older average age of veterans compared to the general population, as well as the increased risk for mental and physical health problems.”[iv] When we go to the VA, we might let our guard down. This might happen because:

  • We are older and might not be familiar with the current dangers of identity theft and fraud.
  • We are sick, so we might not have the energy or awareness to fight identity theft or fraud.
  • We are used to following orders, especially within our organization structure and command.

I think the next time I go to the hospital and face personally identifiable questions, my response will be, “I would rather not shout it in the room. Can we go somewhere to discuss this or any other confidential information?”

How is that going to work? If it is going to be a problem, it already is a problem.

The Veterans Administration and TRICARE must implement immediate corrective action to stop putting our veterans at risk.

Kevin

 

Kevin J. Byrne

Captain, US Army (Retired)

 

Kevin Byrne has been an advocate and a voice for veterans finding multiple sclerosis since his diagnosis in 1999 while serving as an Air Cavalry Troop Commander in Korea. You can learn more about his fight at https://NeverStopNeverQuit.com.